Password resets (admin initiated)

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Admin-initiated password resets can be made on Self Service if you are a wiki owner, or if you are on a VPS plan, can be done by contacting our support team.

We recommend using Self Service to reset passwords rather than sending a password reset emails because many users tend to forget to set or confirm their emails, which prevents MediaWiki's built-in password reset mechanism from properly functioning.

If you are a user who is not an admin, please see Password resets (user initiated).

Resetting on Self Service

  1. Log in to Self Service.
  2. On the portal home page, find your wiki. Press your wiki's "Administer wiki" button and select the "Reset a wiki user's password" option.
  3. Enter the username and password you wish to reset.