Troubleshooting

If you're getting errors on your wiki, take a look at our collection of common problems that you might encounter.

MyWikis Self Service

I added an extension or configuration setting, but the change isn't showing up on my wiki. What's going on?: Most likely this has happened due to a cache not being cleared. Caches make your wiki load faster, but when changes are made, caches need to be cleared to reflect the latest changes. Try going to the page where the issue is occurring and append ?action=purge to the end of the URL. Press "OK" when it asks you if you're sure you want to purge the page. If this still doesn't fix the issue, wait up to 8 hours for the changes to take effect. If there is no change after 24 hours, please contact us.

I added an extension or skin, but now parts of my wiki are broken/all of the wiki is broken.: First, try to remove the extension you just added. Most likely, there is a compatibility issue between extensions and/or skins. If you still suspect there is an underlying problem, reach out to us at mywikis.com/contact or mywikis.eu/contact.

I can't log in to MyWikis Self Service, even though I used my Client Panel email address and password.: There are several reasons why you may still be unable to log in. Please check the following:

Your MyWikis Client Panel email and password are separate from the username and password you use to log in to your wiki. Only the MyWikis Client Panel credentials will work for authenticating to MyWikis Self Service.
Ensure you are logging in to the correct MyWikis Self Service portal. For MyWikis.com clients, use selfservice.mywikis.com. For MyWikis.eu clients, use selfservice.mywikis.eu.
If you are using Google for signing in to the Client Panel, you'll need to also set a password to use to log in to MyWikis Self Service. Please go to the Client Panel and set a password for your account, then use that to log in to MyWikis Self Service.
If you recently changed the email address associated with your account, make sure you're using the updated email address.
Passwords can contain letters, numbers, and normal special characters (such as !@#$%^&*()[]{};':",./?<>), but they cannot contain letters with diacretics, emojis, or anything else that can't be typed from a typical English keyboard. If your password contains forbidden characters, please change it on the MyWikis Client Panel.

My module pages are displaying the code in plain text and they aren't working.: This means you need to change the content model of that page. Visit Special:ChangeContentModel on your wiki, type in the page name, and change it from wikitext to Scribunto. If you cannot make this change, change it from wikitext to plain text, then plain text to Scribunto.

See the SSO troubleshooting page for more details.

The content model 'sanitized-css' is not registered on this wiki.: This means you need to install the TemplateStyles extension on your wiki. You can do this through Self Service.

My CSS pages are displaying the code in plain text and they aren't working.: This means you need to change the content model of that page. Visit Special:ChangeContentModel on your wiki, type in the page name, and change it from wikitext to Sanitized CSS. If you cannot make this change, change it from wikitext to plain text, then plain text to Sanitized CSS.

Why is my wiki inaccessible sometimes?: In 2021, we announced the deprecation of mywikis.net wikis. Our transition to the new MyWikis Cloud platform provides significant improvements in performance and reliability for wikis. As a result, we are now focusing all of our development and maintenance on MyWikis Cloud.; Over the past two years, we have sent out multiple emails encouraging clients with wikis on mywikis.net to request an upgrade to the new Gen2 platform, which is now known as MyWikis Cloud. Responding to the email is critical because our qualified technical support team needs to analyze your wiki manually to determine whether the migration can be completed or not. This is because some wikis use extensions or modifications that are not compatible with the latest versions of MediaWiki.; Any wikis still on mywikis.net will not receive further uptime SLA guarantees. We strongly recommend you request an upgrade to the Gen2 MyWikis Cloud platform by visiting mywikis.com/contact and creating a support request to upgrade your wiki immediately.