Self Service/FAQ

I added an extension or configuration setting, but the change isn't showing up on my wiki. What's going on?

Most likely this has happened due to a cache not being cleared. Caches make your wiki load faster, but when changes are made, caches need to be cleared to reflect the latest changes. Try going to the page where the issue is occurring and append ?action=purge to the end of the URL. Press "OK" when it asks you if you're sure you want to purge the page. If this still doesn't fix the issue, wait up to 8 hours for the changes to take effect. If there is no change after 24 hours, please contact us.

I added an extension or skin, but now parts of my wiki are broken/all of the wiki is broken.

First, try to remove the extension you just added. Most likely, there is a compatibility issue between extensions and/or skins. If you still suspect there is an underlying problem, reach out to us at mywikis.com/contact or mywikis.eu/contact.