Custom domain
Wikis on MyWikis Cloud (using MyWikis Pro or above) and MyWikis Dedicated can point custom domains to their wikis.
Instructions are slightly different for MyWikis.com versus MyWikis.eu wikis. Please refer to the appropriate section below.
Setup instructions for MyWikis Cloud on MyWikis.com
In order to allow your wiki to use a custom address that you own, you'll have to give it authorization by modifying your domain's DNS records.
To point a domain or subdomain that you already own to MyWikis' servers, point a CNAME record from it to wikiapp.mywikis.wiki.
Connecting a root-level domain
If you own a custom domain goodreads.wiki, and you want to connect both goodreads.wiki and www.goodreads.wiki to MyWikis, then there are two ways to configure it.
Pointing www to MyWikis, but redirecting non-www via domain forwarding
Most registrars, such as GoDaddy, do not allow you to create a CNAME record for the root domain (in other words, the CNAME cannot be for @). Other registrars, such as Namecheap, do allow you to create a CNAME record for the root domain, but the resulting configuration will be incorrect on the MyWikis end. In these cases, you will want to create one CNAME record under www and redirect your non-www domain to the www subdomain. The CNAME should be:
www CNAME wikiapp.mywikis.wiki.
where www is the name and wikiapp.mywikis.wiki. is the value. (Note the trailing dot!)
Important: do not replace wikiapp with your wiki ID. It should be exactly wikiapp.mywikis.wiki..
The following links show you how to do this on:
- GoDaddy
- Namecheap
- Cloudflare - be sure to use a CNAME record rather than an A record, and do not enable proxying (it should be DNS only)
IMPORTANT NOTE: After this is complete, if you visit it, it should redirect to our home page or MyWikis Self Service, or there might be a HTTPS error. These are all to be expected, as we can only finish the process of connecting your custom domain to our servers once you have completed the DNS steps. Next, please let us know by opening or replying to an existing ticket, and telling us what your domain is. We'll then set your domain up on our side. Please do not create a high priority ticket to report your wiki is down—your wiki is not down; it is simply not accessible through the custom domain yet. Tickets of this nature will be downgraded to low priority and may result in longer processing times.
Pointing both non-www and www to MyWikis
For a few select registrars such as Cloudflare, you don't need to create the redirect. Instead, you would need two CNAME records:
@ CNAME wikiapp.mywikis.wiki.
www CNAME wikiapp.mywikis.wiki.
where the @ and www are the names and wikiapp.mywikis.wiki. is the value. (Note the trailing dot!)
Mention to our support team that your wiki is hosted through Cloudflare and send us a screenshot of your Cloudflare configuration so we can confirm it's correct. We'll be able to support both your www subdomain and non-www root domain in this case.
IMPORTANT NOTES:
- We do not support Cloudflare proxied DNS because it inhibits our ability to fight off spam and add rate limits to abusive crawlers. If you're using Cloudflare, the status of the CNAME records should say "DNS only", not "Proxied". Without sending us a screenshot showing you've set up DNS only records, we will not be able to finalize your custom domain setup.
- After this is complete, if you visit it, it should redirect to our home page or MyWikis Self Service, or there might be a HTTPS error. These are all to be expected, as we can only finish the process of connecting your custom domain to our servers once you have completed the DNS steps. Next, please let us know by opening or replying to an existing ticket, and telling us what your domain is. We'll then set your domain up on our side. Please do not create a high priority ticket to report your wiki is down—your wiki is not down; it is simply not accessible through the custom domain yet. Tickets of this nature will be downgraded to low priority and may result in longer processing times.
Connecting a subdomain
If you own a custom domain mycompany.com, and you want to only connect wiki.mycompany.com to MyWikis, then you would need only one CNAME record:
wiki CNAME wikiapp.mywikis.wiki.
where wiki is the name and wikiapp.mywikis.wiki. is the value.
Important: do not replace wikiapp with your wiki ID. It should be exactly wikiapp.mywikis.wiki..
The following links show you how to do this on:
- GoDaddy
- Namecheap
- Cloudflare - be sure to use a CNAME record rather than an A record, and do not enable proxying (it should be DNS only)
Note: On GoDaddy, use the forwarding feature to forward from yourdomain.com to https://www.yourdomain.com/. On the DNS management page, this is located at one of the smaller boxes titled "Forwarding" below the table of DNS records. Press "Add" beside Domain, then for the "Forward to" box, select "https://" followed by www.yourdomain.com. Keep the other settings the same and press Save. However, this might not work too well for https://yourdomain.com/ since it doesn't yet automatically provide an SSL certificate.
Note: On Squarespace, you need to add wikiapp.mywikis.wiki without the trailing dot. On most other providers, you should add the trailing dot.
IMPORTANT NOTE: After this is complete, if you visit it, it should redirect to our home page or MyWikis Self Service, or there might be a HTTPS error. These are all to be expected, as we can only finish the process of connecting your custom domain to our servers once you have completed the DNS steps. Next, please let us know by opening or replying to an existing ticket, and telling us what your domain is. We'll then set your domain up on our side. Please do not create a high priority ticket to report your wiki is down—your wiki is not down; it is simply not accessible through the custom domain yet. Tickets of this nature will be downgraded to low priority and may result in longer processing times.
Setup instructions for MyWikis Cloud on MyWikis.eu
In order to allow your wiki to use a custom address that you own, you'll have to give it authorization by modifying your domain's DNS records.
To point a domain or subdomain that you already own to MyWikis' servers, point a CNAME record from it to: wikiapp.mywikis.eu.
Connecting a root-level domain
If you own a custom domain goodreads.wiki, and you want to connect both goodreads.wiki and www.goodreads.wiki to MyWikis, then there are two ways to configure it.
Pointing www to MyWikis, but redirecting non-www via domain forwarding
Most registrars, such as GoDaddy, do not allow you to create a CNAME record for the root domain (in other words, the CNAME cannot be for @). Other registrars, such as Namecheap, do allow you to create a CNAME record for the root domain, but the resulting configuration will be incorrect on the MyWikis end. In these cases, you will want to create one CNAME record under www and redirect your non-www domain to the www subdomain. The CNAME should be:
www CNAME wikiapp.mywikis.eu.
where www is the name and wikiapp.mywikis.eu. is the value. (Note the trailing dot!)
Important: do not replace wikiapp with your wiki ID. It should be exactly wikiapp.mywikis.eu..
The following links show you how to do this on:
- GoDaddy
- Namecheap
- Cloudflare - be sure to use a CNAME record rather than an A record, and do not enable proxying (it should be DNS only)
IMPORTANT NOTE: After this is complete, if you visit it, it should redirect to our home page or MyWikis Self Service, or there might be a HTTPS error. These are all to be expected, as we can only finish the process of connecting your custom domain to our servers once you have completed the DNS steps. Next, please let us know by opening or replying to an existing ticket, and telling us what your domain is. We'll then set your domain up on our side. Please do not create a high priority ticket to report your wiki is down—your wiki is not down; it is simply not accessible through the custom domain yet. Tickets of this nature will be downgraded to low priority and may result in longer processing times.
Pointing both non-www and www to MyWikis
For a few select registrars such as Cloudflare, you don't need to create the redirect. Instead, you would need two CNAME records:
@ CNAME wikiapp.mywikis.eu.
www CNAME wikiapp.mywikis.eu.
where the @ and www are the names and wikiapp.mywikis.eu. is the value. (Note the trailing dot!)
Mention to our support team that your wiki is hosted through Cloudflare. We'll be able to support both your www subdomain and non-www root domain in this case.
IMPORTANT NOTES:
- We do not support Cloudflare proxied DNS because it inhibits our ability to fight off spam and add rate limits to abusive crawlers. If you're using Cloudflare, the status of the CNAME records should say "DNS only", not "Proxied". Without sending us a screenshot showing you've set up DNS only records, we will not be able to finalize your custom domain setup.
- After this is complete, if you visit it, it should redirect to our home page or MyWikis Self Service, or there might be a HTTPS error. These are all to be expected, as we can only finish the process of connecting your custom domain to our servers once you have completed the DNS steps. Next, please let us know by opening or replying to an existing ticket, and telling us what your domain is. We'll then set your domain up on our side. Please do not create a high priority ticket to report your wiki is down—your wiki is not down; it is simply not accessible through the custom domain yet. Tickets of this nature will be downgraded to low priority and may result in longer processing times.
Connecting a subdomain
If you own a custom domain mycompany.com, and you want to only connect wiki.mycompany.com to MyWikis, then you would need only one CNAME record:
wiki CNAME wikiapp.mywikis.eu.
where wiki is the name and wikiapp.mywikis.eu. is the value.
Important: do not replace wikiapp with your wiki ID. It should be exactly wikiapp.mywikis.eu..
The following links show you how to do this on:
- GoDaddy
- Namecheap
- Cloudflare - be sure to use a CNAME record rather than an A record, and do not enable proxying (it should be DNS only)
Note: On GoDaddy, use the forwarding feature to forward from yourdomain.com to https://www.yourdomain.com/. On the DNS management page, this is located at one of the smaller boxes titled "Forwarding" below the table of DNS records. Press "Add" beside Domain, then for the "Forward to" box, select "https://" followed by www.yourdomain.com. Keep the other settings the same and press Save. However, this might not work too well for https://yourdomain.com/ since it doesn't yet automatically provide an SSL certificate.
Note: On Squarespace, you need to add wikiapp.mywikis.eu without the trailing dot. On other providers, you should add the trailing dot.
IMPORTANT NOTE: After this is complete, if you visit it, it should redirect to our home page or MyWikis Self Service, or there might be a HTTPS error. These are all to be expected, as we can only finish the process of connecting your custom domain to our servers once you have completed the DNS steps. Next, please let us know by opening or replying to an existing ticket, and telling us what your domain is. We'll then set your domain up on our side. Please do not create a high priority ticket to report your wiki is down—your wiki is not down; it is simply not accessible through the custom domain yet. Tickets of this nature will be downgraded to low priority and may result in longer processing times.
Setup instructions for MyWikis Dedicated
If we haven't already, please reach out to us via the client panel (or your dedicated contact email) to request information about connecting your domain to your dedicated server.